Q1. What are your delivery times?

Next-day delivery is available if you order by 4 PM. (Exclusions apply)

Q2. Do you offer next-day delivery?

Yes — order by 4 PM for next-day delivery.

Excludes Pillbook, Fridges, Bespoke PMR Labels, Christmas, Cabinets & Trolleys, Scottish Highlands, Northern Ireland, and UK offshore locations.

Q3. What are your carriage charges?

• Web/App orders: Free over £95 (£8.95 if below)
• Phone/Email orders: Free over £150 (£8.95 if below)
• Scottish Highlands/Northern Ireland: Free over £200 (£20 if below)
• UK Offshore: Free over £500 (£20 if below)
• Minimum order value: £50 (orders below this cannot be processed)

Q4. Where is my order?

If your order hasn’t arrived next day, please check whether your item is eligible for next-day delivery under the product listing.

Some products do not ship from our central warehouse and will take longer to arrive. This includes items such as bespoke PMR labels, branded bags, and other made-to-order products.

If you do have any questions regarding your order then call our helpful Customer Services team on  0115 849 7700

Q1. What is your returns policy?

If you have ordered an item in error items can be returned within 14 days if unopened and in original condition. You must cover the cost of shipping.

If items are damaged they must be reported to customer services within 3 days of delivery, we will refund any damaged goods.

Q2. How do I request a return or refund?

Contact customer.services@emthealthcare.co.uk with your order number.

Q1. How do I create an account?

You can create an account by visiting our Account Registration page. If you need any support or have questions about setting up an account our customer servcies team are here to help.

Q2. I can't log in — what should I do?

Use the Forgot Password link or contact support.

Q1. My discount code isn’t working—why?

Check expiry, category restrictions, or ensure items are eligible.

Q2. Why can’t I see prices?

You must be logged into a verified trade account.  If you don't have a trade account you can visit our account registration page to get yourself setup.

Q. What are the Christmas ordering deadlines?

General Orders

• 23 December – Last day for next-day delivery.

• Orders placed 24 December – Delivered 29–30 December.

• Orders placed 31 December – Delivered 2 January.

• Orders placed 1–2 January – Delivered 6–7 January.

Bespoke PMR Labels

• Order by 12 December 2025 for pre-Christmas delivery.

• Orders placed after this date will be delivered week commencing 12 January 2026.

Pillbook MDS Trays

• Order by 22 December 2025 for pre-Christmas delivery.

Normal operations

• Regular operations resume Monday, 5 January 2026.

WQ1. I’m getting an error at checkout — what should I do?

Refresh the page or contact support if the issue persists.

Q2. Why is a product not displaying correctly?

It may be undergoing updates — try a different browser or contact us.

What aerQ1. I’m getting an error at checkout — what should I do?

Refresh the page or contact support if the issue persists.

Q2. Why is a product not displaying correctly?

It may be undergoing updates — try a different browser or contact us.